You can sign up two different ways, either through the website or through the App.

Signing up through the Website

a. Go to www.mahaska.org and Resources>Online Billing & Auto Pay. Click on the 'Go to Online Billing' button.

b. Next, select the New User? Sign up to access our Self Service site link and proceed to fill out the information that is requested. (Note: The account number & name needs to match the primary account holder’s information that we have on record.)

c. A temporary password will be sent to the email address you provided.

d. Once you have the temporary password, click on the login link in the email and use the password provided. You will now be logged into your SmartHub account. Choose ‘yes’ or ‘no’ for the paperless bill option.

At least one numeric character. Maximum length of fifteen (15) characters

e. Please change the password and confirm. NOTE: password requirements: Minimum length of six (6) characters

Signing up through the App

a. You can download the App from either the Apple Store or the Android Market by searching “SmartHub”.

b. Once the App is installed, select new user.

c. Find and select Mahaska Communication Group either by location or by name, click confirm once you have selected MCG.

d. Click on create an account located at the top right of screen and proceed to fill out the information that is requested. (Note: The account number, name and social security number needs to match the primary account holder’s information that is on record with MCG.)

e. A temporary password will be sent to the email address you provided.

f. Once you have the temporary password, you can either click on the login link in the email or you can go to the App and login using the temporary password provided.

g. You must change your password when prompted to continue. Please change your password and click on continue.

h. You will now be logged in and at the home screen in the SmartHub App.

Once everything is set up you will be able to access SmartHub through your cell phone (through the App), tablet (through the App) or PC.

NOTE: Once you have signed up on the website or the App, the same ID and password can be used for either. You DO NOT need to sign up separately for them.

NOTE – iPad Users: If you are accessing SmartHub with an iPad you must download the App and use it to gain access to your account. DO NOT try and access your SmartHub account through the Safari browser as it cannot support the log in.

The search bar when looking up your provider is very character sensitive. When you search for us, please enter Mahaska Communication Group, MCG or Mahaska. Then select search and Mahaska Communication Group - MCG should show up and you will be able to confirm it as your choice. 

Our Apps are supported on the following platforms: 

IOS 3.1 and above (iPhone and/or iPad) 

Android 2.1 and above (Smartphones or tablets).

Yes. The app is completely free to download and install.