ACCOUNT MANAGEMENT

Manage Your MCG Account - Simple, Fast, and On Your Terms

At MCG, we believe managing your account should be easy. Whether you want to pay your bill, set up AutoPay, or access your account online, you have flexible options designed around your convenience.

PAY YOUR BILL YOUR WAY

Online Account Access (SmartHub)

Take full control of your account anytime, anywhere.

With SmartHub, you can:

  • Pay your bill quickly and securely

  • Set up automatic payments

  • Manage billing notifications

  • Access your account from your phone, tablet, or computer

Pay Your Bill Now

Quick, secure, and available 24/7, pay your bill in just a few clicks.

MANAGE YOUR ACCOUNT ON THE GO WITH SMARTHUB MOBILE

Secure, convenient, and trusted by MCG customers across Southeast Iowa.

Take control of your MCG account right from your phone.

With the SmartHub mobile app, you can:

  • Pay your bill in seconds

  • Set up or manage AutoPay

  • View billing history and account details

  • Receive payment reminders and alerts

Download the SmartHub App

The fastest way to pay your bill and manage your account, anytime, anywhere.

Already have an account? Log in using your existing MCG username and password.

Pay Your Bill Now

Simple, secure, and built around you, manage and pay your bill anytime.

Automatic Payments (AutoPay)

Never miss a payment again.

Set up recurring payments directly from your bank account or credit card. It’s the easiest way to stay current and stress-free.

Pay by Phone

Prefer to handle it over the phone? No problem.

Call (855) 939-3661 to make a payment using:

  • Checking account

  • Credit card

Pay in Person

We’re local, and we’re here to help.

Stop by any of our office locations during business hours to make a payment or speak with our team.

VISIT AN MCG OFFICE NEAR YOU

Montezuma (Lake Ponderosa)
113 South 4th Street
Office - 641-501-6000
Support - 641-501-6111
Monday - Friday | 8 am - 5 pm
Closed 11:30 am – 12:30 pm

Grinnell
1001 Broad Street
Office - 641-659-6000
Support - 641-659-6111
Monday - Friday | 8 am - 5 pm

Newton
315 W 4th Street N
Office - 641-841-2000
Support - 641-841-2111
Monday - Friday | 8 am - 5 pm

New Sharon
No Physical Office
Office - 641-637-6000
Support - 641-637-6111

Ottumwa
419 Church Street
Office - 641-575-6000
Support - 641-575-6111
Monday - Friday | 8 am - 5 pm

Oskaloosa (Corporate Office)
210 South D Street
Office - 641-676-1000
Support - 641-676-1111
Monday - Friday | 8 am - 5 pm

Sigourney
110 E Washington Street
Office - 641-622-6000
Support - 641-622-6111
Monday - Thursday | 9 am - 4 pm
Closed Friday

Need help using SmartHub? Start here.

SMARTHUB FAQs

Quick answers to help you manage your account faster

  • SmartHub is MCG’s secure online and mobile account management tool.

    With SmartHub, you can:

    • Pay your bill

    • Set up AutoPay

    • View billing history

    • Manage your account settings

    • Receive payment reminders and alerts

  • Online:

    1. Go to Online Account Access

    2. Click “New User? Sign Up”

    3. Enter your account details and create your login

    Mobile App:

    1. Download the SmartHub app

    2. Select New User

    3. Search for Mahaska Communication Group (MCG)

    4. Enter your account details and create your login

    You only need to register once. Your login works for both the app and website.

  • Yes. The SmartHub app is completely free to download and use.

  • Yes. SmartHub uses encrypted connections to protect your personal and payment information.

    For added security:

    • Use a strong password

    • Only log in through official MCG or SmartHub pages

    • Avoid clicking suspicious links or messages

  • Yes. You can manage multiple accounts with a single login, including:

    • Viewing balances

    • Checking billing history

    • Making payments

  • Yes. You can:

    • Make one-time payments

    • Set up automatic payments (AutoPay)

    • Manage payment methods

  • Your account information updates in real time, so you always see the most accurate details.

  • You can choose how you’d like to receive notifications:

    • Email

    • Text

    • Push notifications

    You can set your preferences within your SmartHub account.

  • No. You can continue to use any of MCG’s available payment options if you prefer.

NEED HELP? WE’RE HERE FOR YOU.

If you have questions about your account or payments, our local team is ready to help.

📞 641-676-1000

WHY CUSTOMERS PREFER MCG

  • Local, responsive support from people you know

  • Easy, flexible payment options

  • No complicated billing systems

  • Not your ordinary internet provider

Looking for payment assistance?

Lifeline may help eligible households reduce the monthly cost of eligible internet or phone service.

See If You Qualify